Service DOA:
On a rare occasion, a newly purchased LED wall display is delivered in non-working order. We work diligently to avoid these situations but, unfortunately, these situations do arise from time to time. Within the first 30 days of purchase, should you experience an issue with your new LED wall display (excluding damage); we ask that you contact Sharp for a return authorization for replacement by contacting our support team. Please note that your original proof-of-purchase will be required in order to facilitate the replacement of any defective Sharp or NEC display product and is subject to further replacement guidelines.
Service Repair:
Sometimes replacement with a "like new" refurbished product is not possible. In some cases the customer wants to retain their original unit or may not have a major credit card to secure the warranty transaction.
- Contact our support team for displays. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready.
- Our helpful agent will attempt to correct any minor issues that might be causing the product failure.
- If the technical service and support representative is unable to resolve the issue, a service request (SR) number will be issued. Under this option, the customer returns the defective display for repair and return.
- Once a SR number has been issued, the customer will be given the address for the Sharp Authorized Service Location. The customer is responsible for paying for return freight.
- Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard Sharp packaging. If the customer no longer has the original packaging, proper packaging can be obtained from Sharp by contacting our support team for displays.
- Sharp strives to keep our repair times to a minimum (on average 2 to 3 business days upon receipt, excluding the necessary shipping time).
If it is deemed unrepairable, Sharp reserves the right to replace the product with a "like new" refurbished product that is comparable to the defective product. If applicable, the replacement product will take on the remainder of your original product''s warranty or 90 days whichever is greater.
Advanced Replacement:
Sharp will replace the defective display using our Advanced Replacement Program. All terms and conditions of the standard limited warranty apply.
- Contact our support team for displays. The customer must have the model #, serial # and purchase date or original proof-of-purchase ready.
- Our helpful agent will attempt to correct any minor issues that might be causing the product failure.
- If the technical service and support representative is unable to resolve the issue, a material return authorization (MRA) number will be issued. Under this option, Sharp ships the customer a replacement unit first. A major credit card (VISA, MasterCard, Discover or American Express) is needed in order to secure the value of the advanced replacement unit. (The customer will have 21 calendar days from the date of shipment of the replacement unit to return a unit to a Sharp authorized return facility.
- Remove any accessory items, cables, manuals and options. Sharp will not be responsible for hardware sent in with an exchanged unit.
- The customer is responsible for the freight of the unit being returned (excludes DOA). As long as Sharp receives the unit back within 21 days, in good condition, the credit card will not be charged.
- It is the responsibility of the customer to properly package the return product and ship it to the address provided by the technical service & support representative. Please note that the customer will be held solely responsible for shipping damage that occurs due to the use of any packaging material other than the standard Sharp packaging. If applicable, please utilize the advanced replacement's packaging for the return display or contact our support team for displays to obtain proper packaging.
- The MRA number must be prominently displayed. Failure to obtain an authorized MRA number or to clearly label the return product will result in the refusal of the shipment at your expense.
- The replacement product will take on the remainder of your original product''s warranty or 90 days whichever is greater.
Out-of-Warranty Service
Sharp will continue to service its products, even after the standard warranty expires. In the event that a product fails outside of the warranty period, contact 800.632.4662 and a technical service & support representative will provide you with the billable repair options available to you.
